Shipping & Returns

Returns And Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Our Return Policy is simple and straight forward:

We accept returns with NO RESTOCKING FEES.

Contact us by email within 30 days of the delivery date to obtain a Return Merchandise Authorization number (RMA #) in order for us to accept your return.

All returns must be in the manufacturer’s original box, in unused / unwashed condition and must have an RMA number marked on the shipping box.

Items returned to our warehouse with no RMA number marked on the returned shipping box will be discarded and no refund will be processed.

All returns, order cancellations and refusals of delivery are subject to the actual shipping costs of the return, unless it was the cause of our error.

Once we receive the return we will credit your account within 14 business days.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us Sale items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:

We use UPS™ Ground or 3 Day Select and 2nd Day Air by UPS™.

The shipping charge is usually about $15.00 per item with UPS™ Ground for shipping to all Continental USA destinations plus $4.00 (per shipment) for proof of delivery charged by UPS™.

For shipments to Canada, Hawaii, Alaska and other International destinations we use Priority Mail Express International™ and the cost is calculated at checkout.